About this Role

Warrior Trading is looking to add a Social Media Manager to its tight-knit team of specialists! This hybrid position requires in-office work at least twice a week in our Great Barrington location. This is a full-time position with flexible hours (traders can work around their trading hours!). The person in this position would be representing our brand across various platforms and therefore must be able to voice the brand and accurately represent its products and values.

Expected Duties

• Plan and manage the creation and scheduling of social media content
• Cross-post on various social media platforms to maximize exposure
• As needed, post content in real-time when time-sensitive news or content arises
• Collaborate with Marketing team to design social media campaigns relevant to current and future marketing strategies
• Set specific objectives for campaigns
• Analyze data and report ROI and KPIs to company stakeholders
• Research and utilize relevant social media trends to increase engagement and reachability
• Maintain and grow existing social networks by engaging with customers and driving engagement with appropriate influencers and brands
• Seek opportunities to create new social networks
• Adhere to strict compliance guidelines during every aspect of work from content creation to customer interactions

We are looking for. . .

• A marketing professional with at least five years of experience with social media marketing, branding, content management, and/or copywriting
• Someone with an understanding of the language of day trading and the stock market in general
• A risk-taker who isn’t afraid to try something new and who can pivot quickly based on results
• A rule-follower who isn’t intimidated by compliance guidelines and is familiar with best practices of various social media platforms
• A creative-thinker who can translate every day into unique content ideas
• A team player who works well with others while also taking ownership of their own projects and assignments 
• A forward-thinker who can plan ahead, stay organized, and manage their own time
• An efficient writer who can communicate clearly with internal teams and external customers
• A marketer who can take on the voice and perspective of different people and brands
• An analytical mind with knowledge of SEO and Google Analytics
• A reliable worker who is able to communicate effectively in a remote work setting

Not Required, But a Big “Plus”:

• Familiarity with Hootsuite and/or other social media scheduling tools
• Experience using design programs such as Photoshop,Illustrator, and/or Canva
• History creating YouTube shorts, and repurposing content for TikTok / Instagram / YouTube Shorts in vertical format
• Sales experience

How to Apply

Please submit a resume and cover letter to [email protected] in PDF format. In the body of your email, please include a link to any existing social media post of ours and make a suggestion for a new image, content, or caption. Then, provide an idea for a new post for any platform. Indicate what platform it might be for, and what image, caption, or other information you might provide with the posting.

 

Due to the number of submissions we receive, we will need at least a couple of weeks to review. We may not be able to personally reply to every submission. Applicants of interest may receive a follow-up request for a list of references and to schedule an interview.

About this Role

We are looking for a representative who has both sales and trading knowledge and can therefore assist with obtaining new and returning customers and retaining current customers through excellent customer service.

Please note this is an hourly position and not commission-based.

• Location: Great Barrington, MA office (at least twice per week) and remote<
• General Hours (EST): 7 AM – 3 PM ET
• Monday through Friday or Sunday through Thursday

Job Duties

• Replies to about 40-50 emails per day, pending ticket volume.
• Addresses sales inquiries from prospective and renewing customers
• Answers trading-specific and platform-related questions from members
• Corresponds with customers via live chat on checkout pages and other designated areas of the website
• Utilizes CRM and other available databases to gauge sales opportunities for individual customers and customer groups
• Monitors and moderates chat rooms and Support Room per schedule or as needed
• Provides technical assistance with our platforms
• Answers general member questions such as where to locate resources
• Provides social media support, particularly through YouTube and Facebook
• Represents the brand and encourages interaction from customers and potential customers with “likes” and replies
• Answers trading-related questions
• Addresses sales-related inquiries
• Redirects members to the Customer Support Team via email, when needed
• May work with internal teams and third-party vendors to report tech issues and develop platforms and documentation for these platforms
• Monitors live and recorded webinars, as needed

How to Apply

Please submit a resume and cover letter to [email protected] in PDF format. Include “Trader Support and Membership Consultant” in your subject line.

In the body of your email, please let us know about your familiarity with Warrior Trading and how you feel we might answer the question, “Can Ross trade my account for me?” Please also be sure to mention any relevant experience with working remotely, either in your cover letter or resume.

Due to the number of submissions we receive, we will need at least a couple of weeks to review. We may not be able to personally reply to every submission. Applicants of interest may receive a follow-up request for a list of references and to schedule an interview.